Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
Great service, customer service was really helpful when needing advice. The team were happy to accommodate last minute requests. Friendly removalists and convenient dates. Faster than expected delivery time with zero issues, in fact so fast I nearly wasn't ready to recieve my goods.
From initial contact right through to packing and delivery it was all too easy would definitely use there services again.
Great communication throughout.
Awesome packers, curteous, efficent, on time.
Lost 7 boxes but found them within the day.
would not change a thing
The Melbourne part was seemless and perfectly executed.The customs clearance was excellent and seemless.The unload had a number of issues including timely arrival, then denial of a service we paid for, one of the removalists intimidating my wife a little bit. But once we made some calls it came back on track. The entertainment unit was dented, a light broken, parts of my vacuum I guess were thrown out with packing material... not sure if this is worth an insurance claim though as we did pay for insurance.The waste removal was seemless.
All in all - was a positive experience, delivery day was needlessly stressful and a little infuriating.
We haven't had our delivery yet. However a bit disappointed in the info on what is happening - we had to ask about our shipment (a phone call put through to Wellington was not returned ). We got an answer but no indication of when we might get delivery, even with a proviso on quarantine. The fact that this survey assumes delivery shows some internal comms problems. Bowever. We hope these are just Christmas gremlins, and delivery will be fantastoc as was the pack up
Hi, I have chosen Conroy because it was assured to me that I can ship my items by end of September. I kept checking with the salesperson and was assured it would go as planned only to be told, no sorry its now going end of October, we lost a whole month and careful planning so our gear arrived after christmas, so not happy. Then you person in Europe was battering me with email with irrelevant things. I confirmed multiple time that what I provided was sufficient and clear but it was a complete nightmare. Of course what I provided was enough and no issue with customs.
This review is no reflection on the Brisbane end. New Zealand side failed badly. Brisbane communication excellent staff brilliant.
My gear left me from Brisbane on the 3rd October 2023 and as off today 8th January 2024 I still have not received it. Consistant emails an example is.
The NYK Futago is due to discharge the container at Tauranga and then the container will be loaded onto the Wellington bound vessel. Unfortunately the Berth date for the NYK Futago has moved out (only by a couple of days) and as such it won’t meet the intended Wellington boat and has been scheduled onto the next available one. A phone call in my case would have appeased me so much more than the occasional email.
So then it sits in Tauranga from 25th November until the 16th December. A phone call to let me know what was happening would have been so much better. Then came Christmas I was assured once again by email that you were working threw. My contact person then goes on holiday so another delay. Then MPI is using limited staff another delay. Now I am still waiting again to hear from you when you might deliver. Not great customer service at all. Not sure what condition my freight will be in, will check when I finally get it hopefully in the near future.
Excellent and friendly service at every step of the move. My only comment is that a day or so before our shipment was delivered to our home, the local agent came to visit and asked us to pay 850Euros cash. 300Euros or so were anticipated for the rental of a van to facilitate the transportation of the boxes to our house. The remaining 550Euros (arnpound 1000$) we were told were for customs clearance. We were only given a receipt without a serial number and proper invoice. This might be some quirky administration procedure but this cost is significant and customers should be told about these so they can make decisions and budget accordingly.