Customer Reviews for interstate
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
Great communication, staff on pick up and delivery were very friendly and good. Was advised of a certain delivery time frame during quote which ended up not being accurate.
Generally happy with the service. Iitems where I was disappointed:
- removalist scratched timber floorboards with trolley during pickup
- picture frames were not secured and when container was opened they were laying down. one large painting had the glass shattered
- delivery timeframe was longer that the advised during quote meeting
Skillful
From the easy video quote to Krumps and Sonny skilfully parking a huge container and truck, uplift was simple and done with cheerfullness and professionalism. On delivery the same skillful attention to details and helpfulness continued. Every item was accounted for. Communication was excellent along the way.
Used Conroys for a small move boxes/bed/bedside Melbourne to Perth. Had to chase paperwork both ends, when my delivery arrived via 3rd party delivery Keys (within quoted timeframe) my bedside table not delivered and then advised broken and still in truck, a box missing which was not even advised on delivery and a few items of glassware carefully packed were broken. As it was a small move I did not take insurance but when I advised Conroys of my disappointment in the condition of my items was basically told there was always " an inherent risk of damage to my items" and as I didn't take insurance they were not liable. I am still chasing my missing box and no response to emails. I have moved all over Australia 4 times/complete house lots and this has been my worst experience so far. Appalling lack if care/customer service.Will never use or recommend again.
I wasn't there for the removal but my wife said the guys we Awsone - very helpful and polite
lit was nice to know that my wife was in good hands every step of the way - I have use Conroy twice now and the experience has always been good
Good experience overall. Dennis and Jermaine at the Brisbane end were very good. Packing was done efficiently and packaged well. The only issue is that items from different rooms were mixed which has meant we have had to unpack every box and we would have liked to have left some untouched as we will be moving again. Labeling of boxes was also an issue as they were secondhand boxes with old labeling which confused the removalists at the Launceston end. Also the Conroys barcoding system was not useful as the Launceston moving partner could not use this to confirm all items were present. Would have been 5 stars aside from these minor issues.
Great team thankyou
Fantastic removalist, great communication at all times, very friendly guys who were happy to do there job. Great price. No problems will definitely use them again.
Placement of stickers on furniture surfaces needs more careful consideration.
That said, pick up and delivery subcontractors were excellent.
We had a difficult pickup not being present in the state where goods were stored. They were willing to estimate based on storage unit size and photos. This also included packing up some loose items before removal. Our items arrived in good order after travelling the 4,000+ kms to Perth via train.