Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
"The best so far by a fair measure"
"Piano wheels"
During the delivery my piano wheels are disconnected from the piano and your team not able to fit it. Please advise when this can be fixed. Would appreciate if you could organise someone to come and fix the wheel as soon as practical since my son need to use the piano for practice.
Thanks.
"Smooth communication"
Smooth communication. Much better than the customer service that we had received by the original removalist company (Crown Relocations ) in the country of origin.
Cheers guys thank youu
"Motorcycle wasn't crated as promised"
My motorcycle wasn't crated as was promised, and was impossible to get out of the container when it was on the truck, so there was a huge delay while the container was returned to the depot to be lowered to the ground to get the bike out. We didn't then have the time to unpack as much as we would have liked at this end. A number of items of furniture where broken in transit, as well as some smaller items that we only realised after signing off receipt of the goods. We found a box that was half full of packing rubbish (e.g. The cardball inner rolls from the packing tape, and a drinks can from your packers).
We would like to thank the Australian delivery team for going above and beyond last week. I was put in hospital for emergency surgery and my wife and 16 year old were left to work with your team. I was extremely happy with the way my wife was assisted and supported during the move into the new house and would like to use this as a platform to say a big thanks.
Doug Chappel
Sales, pre sales and shipping were all fine we were disappointed in the packing
Whilst the sales, pre sales and shipping aspect of Conroy's service were all fine we were disappointed in the packing. The packing in Australia was not finished on day 1 as the packers left at 3pm - and there were not enough of them. On unpack in the UK we've discovered mis labelled boxes, random contents placed together - eg wooden shelves with suits etc. - throughout the load. As a company Conroy has been responsive and friendly to deal with, but the poor quality of packing was a real disappointment to us and would mean that we wouldn't use Conroy in the future or recommend them, unfortunately.
Excellent sales, packing (Napier NZ) storage (pre delivery) and delivery (Sydney) teams. We have moved interstate and internationally 4 times in last 7 years and Conroy have been the best so far by a fair measure! Well done to all associated with our move. Rennert Family, Sydney Australia