I found the "service" with Conroy’s TERRIBLE. I have moved home internationally on many occasions, and my experience with Conroy’s was by the worst. The problems started in Australia, with Gary doing only a cursory 10minute review of my household contents. I then received a 1-line quote with little explanation and no breakdown of the cost. Despite email enquiries and conversations over the phone, I could never get an answer. In retrospect, I should have realized the company was dodgy and not proceeded.

The movers I had were nice, and very hard-working... I have no complaint about them. However, one pointed out to me that the Conroy movers who had previously moved some of my household goods into temporary storage in my garage had packed heavy items on a clearly-labelled box containing a print. This had caused the glass to shatter and destroyed both the print and the frame. The Brisbane office refused to acknowledge my emails about this, or offer any apology or compensation.

Lack of communication has been a theme throughout my experience. As a result, there is a sense that Conroy's is withholding information so that they can then bill you for undisclosed charges. I am now experiencing this with the NZ office where they claim it is "international standard" to start charging storage costs from when a ship arrived rather than the date that my goods cleared quarantine. Instead I'm told that they delayed inspections (without informing or discussing this with me) as delivery wasn't a priority.

Staff in the Christchurch office could also benefit from additional training in communication and customer interaction.