Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
- Linens and beddings in 2x cartons were damaged from water.
- Broken ornaments in 1x carton.
- Black marks alll over the corners and ends of the King size mattress.
- During delivery one of the removalist smashed and damaged censor lights by the front door.
- The truck driver rushed the unloading as he wanted to get home
I have to highly commend Claire first and foremost. During my many months of uncertainty about whether I was staying in Australia or returning to the UK, I changed plans more than once and when I said I would possibly be moving, each and every time Claire followed up repeatedly and faithfully according to my conversations with her. Conroy was in my opinion highly professional right from the start when my personal goods were imported to Australia, and the reason I came back to Conroy for the return trip back to UK.
The company RelocUK have also been extremely good. David the operations Manager went out of his way to deliver my boxes to the Isle of Wight ahead of what would normally have been scheduled. He gave me exceptional service and I would like Conroy to know that; feedback on your linking companies is in my opinion rather relevant so that you can be sure your customers are treated equally well this side of the journey also. Thank you everyone, even those behind the scenes who don't get acknowledged. Kind Regards, Valerie Toerien. I will certainly recommend you to anyone considering international removals.
The management and packing team from Townsville were excellent, professional kept me updated on dates of estimated arrival of our effects. It was disappointing that I had to initiate contact with Conroy 11 days after our shipment arrived into NZ to locate the whereabouts of our personal affects and vehicle.
"Nothing but the highest and proffessional standard"
My dealings with Conroy have been nothing but the highest and proffessional standard. Thank you.
"Friendly and helpful staff"
The whole process was very well handled. Friendly and helpful staff all the way through. Thanks!
"Great Service"
Great service, great communications, friendly and was on time. Big thumbs up
Not a good result
we originally went with conroys as we found them cheap and friendly but as we went on we encountered more and more problems. we very carefully wrote a very detailed packing list of what we had packed ourselves with very very detailed contents.the packers discarded this and just filled in another one with their own numbering and their descriptions were very basic,upon arrival we had to pay $600 to MAF for inspections on a lot of items that didnt need inspection as some have been inspected 4 times before in moves internationally this was all explained in our packing list but not the one the packers did.upon arrival none of the bigger items were unpacked or put back together which is a service we had paid for, we did this all ourself. when we unpacked our boxes many of them had rubbish from the packers inside like empty tape rolls or backing from labeling stickers.there were at least 15 empty tape rolls packed with our stuff this is a terrible practice our stuff is important to us and is not a rubbish bin and doesnt deserve to be packed alongside rubbish.we paid good money for our stuff to be shipped not to ship rubbish.our items have also turned up with dents in stuff, damaged boxes and ripped packing so it has obviosly been treated very harshly and we have had breakages as a result.
"Overall Good Service"
Overall good service, thank you very much.
Questions I raised were responded to in a timely fashion and goods handled with care. Only 1 item was damaged, but not due to handling by Conroy.
The only thing I missed was proactive communication about status of my consignment. For example, consignment was estimated to arrive mid-april, but it was not until after I asked myself that I found out that the ship with my consignment had actually arrived. It would be useful to receive a quick note on status upon certain milestones, or in case of any delays.