Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
"The frequency of updates was poor"
3 Stars
4 stars
4 Star
"communication to customer service was great"
The only thing I would recommend is to give more information in regards to quarantine processes. Eg. Conroy: oh so your taking your lawn mower to Australia, just so you know, you should get it steam cleaned, cause it might not pass quarantine inspection upon arrival to Australia. Customer: Ok thanks for telling me that, we actually have a close friend who does that, so I'll get that done before the conroy truck gets here. I do understand that there may have been some information in a pamphlet from conroy, and I for sure should have read this more carefully, however, the move was such an extremely stressful period that this was overlooked. It would have been an even better service had someone told me this personally at some stage throughout the whole process. And it would have saved me nearly $400. Besides the above, everything else, from communication to customer service was great.
Many thanks
"Highly recommend This company"
The over all service was of high standard, and professionalism. The people on the other end of the phone were a pleasure to deal with. The impression they gave me was that no job is too big, and if any problems arise they will solve them with great efficacy. Highly recommend This company for further removals.
"Couple of items damaged"
We had a couple of items damaged(rug, leather sofa) which the delivery guys took photos of.
We haven't yet opened all the boxes.
Can you advise the process of claiming for these items. We had insurance.
Thank you
Donna
5 Stars
"Great service & Great people"
Great service & Great people who are very easy to deal with at any time during the move. Thank you everyone.
Although your staff were friendly enough, the frequency of updates was poor, we had to chase everytime around where our goods were, what the ETA for delivery was and the updates when recieved were sketchy at best with a generic answer meanign nothing often offered.
I also beleive the costs advised to us were not clear up front, along with the overall process.